Digital Transformation

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for the intelligent enterprise.

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공장자동화설비

Deliver the best customer satisfaction with AI counseling service
Customer inquiry reception can now focus on improving customer center quality services
and customer satisfaction by utilizing AI consultations.

By using a customer-customized answer guide

It is possible to convert voice in real time during a call and provide an optimal response.

Discover the differentiated features of LDCC AI Counseling Services
  • LDCC AICC Center-built Service
  • Provides Real-time AI Counseling Service and Counseling Information(Guidebot)
  • Applied a flexible Plug-In(Modular Type) method that can be applied to various solution
  • Systematic consultation type analysis, precise data recognition and learning based on customer center operational know-how

Architecture

  • Real-time Large-Capacity Voice Recognition Distributed Processing Structure + Enables horizontal capacity expansion
  • Plug-In(Modular Type) flexibility of other system interfaces (Call Infra / Basic System, etc.)

Technical aspect

  • Management of R&D center professional researchers (Deep Learning, Machine Learning Technology)
  • Optimize engine customization for customer domain

Resource Management

  • Optimize infrastructure resource utilization and manage server EoS
  • Including resoucre share control

Operations Management

  • Provide real-time application of Voicebot scenarios
  • Provide integrated operations management tools to manage and operate SOE and each AI solution in an integrated manner

Information Security

  • Designed and developed in compliance with security deliberations
  • 24/365 Security Control : Review Server and DB Access Control Logs, Firewall Control

Maintenance

  • Systematic Awareness Management Framework(Easy to check recognition rates and maintain performance)
From real-time consultation information
recommendation to monitoring,

We introduce the main functions of AI consultation services.

  • Voicebot

    Provide domain-specific AI counseling services
    • • Edit and apply in real time
    • • SIP standard protocol support
    • • Plugin for multiple legacy interworking
  • Guidebot

    Recommend real-time counseling information
    • • NLP Engine → Quick Q&A Delivery
    • • Screen optimization
      (conversation / QA window reduction function)
    • • Replace KMS (keyword search function)
  • SOE

    One-Point Integrated Management System
    • • GUI-based scenario generator
    • • Non-disruptive/real-time scenario reflection
    • • Enable learning and test automation
  • Monitoring and Statistics

    Real-time monitoring of AI platform service status
    • • Customer response with real-time monitoring
    • • Enables real-time channel management and expansion
    • • Provide a variety of statistics
Find out how AI counseling services are actually applied.
  • LOTTE ON Logo Thumbnail
    LOTTE ON
  • LOTTE World Logo Thumbnail
    LOTTE World
  • LOTTE Cultureworks Logo Thumbnail
    LOTTE Cultureworks
Any questions?
Please don’t hesitate to post your questions.
We’ll do our best to reply as soon as possible.